Nancy's Bridal Boutique

04/24/07

Poor Attitudes...

Contributor at Insider Pages

I was recently a bridesmaid and I purchased my dress at Nancy's. When I went in for the original measurements it was a quick 2 minute process. When I got the dress it was to small and when I went in for the first fitting, I got no service I had to ask the lady to come over several times and when they put pins in it was fast. I had to come back a second time and the dress wasn't there. When I tried the dress on the shoulders were at different angles and when I confronted the employees they said that my shoulders were uneven and my boobs were two different sizes. They said that it couldn't be altered to be the same angle. When the alterer came back he fixed it. I had to come back a THIRD time and the shoulders were still uneven after I paid and ungodly amount for alterations I asked for my dress to be pressed and instead of saying that they don't have a machine to press the employee got an attitude with me and was extremely rude. I wouldn't go back to the store after the things that were said. I suggest finding another shop where the employees are willing to help and it is much cheaper.

11/23/09

Worst customer service in the world

by MaryinMuncie at Citysearch

I called Nancys Bridal because they were the closest retailer that sold the specific dresses I was looking at. They assured me that they had both dresses so I made an appointment. When I came in they only had one, even though on the phone they said they had both! A lady pulled a few dresses, put them in a room and never came back to ask if we were doing ok or if we needed anything. I don't expect to be coddled and catered to but we were the only people in the store and the bitches stood around talking to one another and dressing mannequins. Not sure why we needed an appointment because they DO NOT offer service or assistance! I am buying the dress I tried on there but I will not be giving them my business or money. I would rather inconvenience myself and travel to the moon to buy the dress than ever buy from them!

That store should go out of business and each and every one of those so called "workers" should lose their jobs.

• Pros: absolutely nothing
• Cons: everything about the place

06/06/09

WORST EXPERIENCE EVER!

by BrideToBe at Citysearch

I wish that I would have read these reviews before I went to purchase my wedding dress and put down a deposit. The owner/workers are EXTREMELY RUDE. Actually, I could not believe how snotty they were. I went to 4 different bridal shops and this ended up being a horrible experience. During alterations, Nancy herself actually commented that if I lost some weight my dress would fit much better - could not believe it! She is a snob and thinks she's better than everyone that walks through the store. I ended up not getting my dress altered there - they were going to charge $300 for 2 minor alterations. The guy that works in there is just as bad as the others - DO NOT BUY A DRESS FROM THIS STORE! Trust me - go to ebay and buy a dress - SAVE YOURSELF!

• Pros: NOTHING
• Cons: HORRIBLE CUSTOMER SERVICE

04/09/09

Awful.

by Kales at Citysearch

I went to Nancy's Bridal to try on a brides maid dress and get measured. I had read some of these reviews and didn't think they could possibly be THAT bad. They were awful from the second I stepped in the store. They grudgingly got the dresses for me, but when I asked them to please measure me the guy that works there told me they didn't measure people on weekends. After I pressed the issue he told me I had to have an appointment to be measured and turned and walked away without another word. A girl beside me then let me know they had just measured her, with no appointment. I'm not sure what made her different from her. They did eventually measure me and acted like it was the biggest inconvinience they'd ever encountered.

I would not recommend this store to anyone, ever. It was a terrible experience.

• Pros: None.
• Cons: Rude, terrible service

02/08/09

Wedding/bridesmaid dresses

by nspfinearts at Citysearch

I have never been treated so poorly in a retail store! We had made an appointment days in advance to look at dresses and arrived right on time.There were 2 employees at the front desk. We allowed them to finish what they were doing ,then told them our name and that we had an appointment. One of the employees looked up from her paperwork and said nothing and returned to her papers. The other employee said we'll be right with you. From that point on not one person spoke to us. We had pulled some dresses to try on...asked if we could use one of the empty dressing rooms...then proceeded to try at least 20 different dresses. No one spoke to us or helped us in any way, even though we were all one area and they had to walk around us several times. I might excuse this behavior, to some extent, if we hadn't made an appointment,but under the circumstances their conduct was rude and totally uncalled for. Under the current economic conditions you would think they would bend over backwards for customers. I would not recommend this shop to anyone nor would I ever order dresses or any other merchandise from them.

02/06/09

DO NOT SHOP HERE - THEY ARE INCREDIBLY RUDE!!!

by melovecows at Citysearch

You know the scene in Pretty Woman where Julia Roberts goes into the fancy store and is treated incredibly rudely by the salespeople? That describes the experience of trying to shop here.

I took the time to make an appointment and showed up early for it. I was completely ignored by everyone working the front desk. I was told they'd be with me in "just a minute" and looked at as the person answered the phone instead of talking to me!

The entire time we were in the store, only one salesperson spoke to us and that is because we approached her. They were the rudest people I have ever encountered in a store. I don't care if they have a good selection of dresses, I would rather drive from Indianapolis to Cincinnati to shop instead of going in this store again.

I would not recommend this store to anyone and my only advice is to stay far away!!!

• Pros: absoluetely none
• Cons: THE RUDE SALESPEOPLE

08/25/08

BEWARE OF HIDDEN FEES!

by hoosierkelly at Citysearch

I wish that I had searched for reviews before I bought my wedding dress from this place! If I had, I would not have done business with them. I have read tons of terrible reviews of Nancy?s and now I know why.

Like others have written, I was quoted a ridiculous amount for alterations ~ $275. When I told them that I was going to shop around for alterations, they told me that there was a $50 cancellation fee, even though NO alterations had been done to my dress. This fee was NEVER mentioned to me before, nor was it in writing anywhere. And even though I have paid for my dress in full (and have a receipt showing it paid in full), they are refusing to give me my dress unless I pay their $50 fee. I have called two other places for quotes on alterations and after looking at pictures of the dress (because I can't show them the dress in person because Nancy's is holding it hostage), one place quoted me $75 - $100 and the other quoted me $150 max. No wonder Nancy's didn't want me to shop around!

I also called four other local bridal salons ~ two of them don't charge a fee like this and the other two that do charge a fee said they always have the buyer sign and date a disclosure form stating the fee up front. If I had been told up front about this fee, I would pay it, but it's not fair for them to charge me something without telling me up front that that is their policy. And it certainly isn't fair for them to keep a wedding dress that I have paid for in full!

This place is in the business of ripping people off. Stay away! Or if you must go there and find a dress you like, I suggest you write down the style number and look for it either online or at another bridal store to avoid any hassles with this store like so many others have had.

• Pros: They can order nice dresses
• Cons: Hidden fees, taking advantage of people, poor attitudes, lots of negative online reviews

09/04/07

More from unhappy customer

by joanv at Citysearch

I picked up my dress and it was in a plastic bag. When I went to try it on I saw a very visible spot on the front of the dress right. I took it to the store and they told me they could get the spot out and to return in one hour. When I returned the spot was even larger and more visible. I wanted my money back. They refused. I never got a refund and the dress sits in my closet unwearable. We spent $1,600 at the shop on dresses for the wedding and they refused to make this one dress order right and even made it worse after saying they would fix it. I will never recommend this store. The attitude if something is not right is "If you order it then it is yours."