Reviews & Ratings for Watson's Pool & Spa
8 reviews
What users are saying:
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09/01/08
Poor service by Steve R. at InsiderPages
Contributor at Insider Pages
While I was very satisifed on the inital purchase, set up etc., of an above ground pool about 6 years ago, when it came time this year to obtain a replacement liner; I was greatly disappointed. After leaving numerous messages, I finally got a call back. The conversation was a figurative throwing up of the hands by the Watson representative, essentially saying that Watsons did not provide liner replacements. This person would/could not provide a reference for someone who could help. I find this lack of support service unacceptable. Therfore I would suggest anyone who is interested in long term support to carefully explore other options.
09/06/09
POOR CUSTOMER SERVICE
by lisahoover at Citysearch
Not willing to resolve issues. I purchased a full patio set and glider. Later I called the store to order additional pieces. When I received the chairs I ordered, they did not have seat cushions (even though I told the sales person that I wanted the same chairs I had previously ordered). I let the sales person know this and he told me he had forgotten to put the cushions on the invoice and to come back in the store to pick them up. When I came back in, the sales person said that he had made a mistake and I had to pay more to receive the cushions for these chairs even though I received them with my first purchase. When I talked to the manager about this, he said I could return the chairs but if I wanted cushions for the new order, I had to pay more for them.
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