L Fish Furniture

06/05/08

Rip Off

Contributor at Insider Pages

My husband and I went to Lfish to look at beds, We stressed to the salesman that we needed something really soft because I have fibromyalgia, He told us that I was a prime canidate for this one adjustable bed that alot of people with fibromyalgia uses them .which now I know thats not ture because it causes pressure on the spine so I cant even use that features., anyway We purchased the bed that day, 5 days later the bed arrived. the first night sleeping on it we noticed it had a sour smell coming from it, also it was far from being soft.. the next day I called them and the woman said she would get someone back with me 2 days later II called again and said they would get someone back to me finally got a call back the next . the woman suggested that I febreeze the bed. I told her I should not have to febreeze a $ 3,000.00 bed. and as far as frimness there's nothing they can do about that. I called them back over the last week 3 times trying to resolve this matter, They told me I need to call serta, so I did they sent a service man out about a week later he took about 4 pictures of the bed , laid on it for about a second , leaned over and smelled the bed. I asked him what happens now he said all he does is fill out a report and left about 8 days later I got a letter from Serta stating that there were no odors and if the mattress is to firm put an egg crate on top of it. I called Lfish and told them I could have done that with my old mattress and saved $ 3.000.00 and wouldnt have the oder either. unless you are the one laying on the bed at night how can you say it doesnt smell. We smell it off and on thru the night. I told Lfish what the salesman said about I was a prime canidate for this bed and they said thats what salesmen do, I said what Lie? As of yesterday talking to Lfish I just found out that I never have talked to the head of management He is on vacation.. a

10/19/09

Great Selection

by 4470kh at Citysearch

I visited L Fish Furniture last Friday. It was wonderful. I have not been in the store for awhile and discovered that I need to go more often. They have a huge selection of Serta Mattresses, Tempurpedic mattresses and name brand furniture. I was looking for a sofa and I found one that worked for me. I loved the price and also the selection. I highly recommend this store. thanks

• Pros: I loved the selection they have in this store!!!
• Cons: NON

02/07/09

Less than quality sectionals

by brokedown at Citysearch

My husband and I purchased a brand new sectional in 2005 and was very happy with it; until the seats of the sectional started to breakdown. About one year after that, the zipper (didn't know my couch was put together with the fabric being zipped on) broke and now the fabric is pulled away from the seat. Now I have to use pillows to cover this portion of my sectional. The only way to fix the couch is to have it sent off and pay an astronomical amount for the repairs. Will never shop there again, not even if they were to sell dog houses!

• Pros: Appearance wise, the sectional still looks brand new
• Cons: The cushions and the springs in couch do not hold up to normal use

01/29/09

Bamboozled

by midwestmomof2 at Citysearch

on 1/27/09 my husband and I purchased a counter height dining table and six chairs from L. Fish. It was in the 'as is' section ... which, I get it ... it could be scratched, etc. And it was in a couple of places ... not only that, IT IS USED !!!! I feel like that morsel of information should have been shared. After we got it home, we noticed that pressed into the wood of the table top is the name "Amie" .. a child like drawing of a snowman and the words 'the apple has' . There was food crusted on the undersides of the rungs of the chairs and the leaf that folded down and couldn't be seen was covered in something that I think was ketchup.

I can't believe that someone returned a table in that condition ... and then the company resold it as discontinued merchandise. Without it ever being cleaned !!!!! Don't think we'll be going back there.

**there was NOTHING on the tag that identified this furniture as 'used'.

• Pros: the salesman was very nice .. I'm giving the benefit of the doubt that he didn't know about the table.
• Cons: disgusting, used, food caked on table and chairs. Just gross.

12/06/08

L Fish Furniture - calling customers liars

by indysunshine at Citysearch

We just visited this store today (twice) 1st time we spoke to a salesperson named Richard who stated that if we paid cash we would receive an 18% discount on the items we were looking at (nothing was said that there were excluded items) so when we returned to show other family members the items we picked out - Richard informs us that there is no discount. So we decided not to buy because basically we were being called liars. Then as we were leaving the store I look up at their signage and in bold florescent lights it states no interest, no payments for 18month and 18% off with case purchases.

They tried to have us speak with a manager when we were leaving but I believe this poor guy was just another salesperson given the short end of the toothpick and was the manager for the hour. I will be calling the store back on Monday to see if I can get a hold of Ms. Orth who was mentioned in another review as the senior manager as well as contacting the Attorney General for their false advertisments.

07/16/08

L fish finally did

by darladee47 at Citysearch

L fish finally did take the bed back after 3 months of hashing it out.. Everytime we would tell them we needed to speak to a manager they would give us to another person after a month of speaking to a woman there we found out she was not the real manager but that the real manager was Berry who was on vacation. to make a long story short toward the end of our battle we found out the senior manager is Cathy Orth who said that it should have never had to go this far.. She is very kind and we feel that she cares about her customers. things were handle quick and right after talking to her. I would probley shop there again since I know who the real manger is and know if there were to ever be another problem (hopefully not ) she is who i would need to speak with. thank you cathy for listning and caring about the customer that will be what keeps customers coming back...thank you.

• Pros: large varity of items,
• Cons: return on beds are hard

08/21/07

junk mail

by fathernewby at Citysearch

All I know about L. Fish is that they send me more junk mail than all other area furniture stores combined. I will never shop there.