C H Jeweler Engraver

08/22/08

BEWARE! by Anna G. at InsiderPages

Contributor at Insider Pages

While C H Jeweler may produce fine products, they are not speedy. I put in an order for two sets of wedding bands at the beginning of June and here I am at the end of August with no rings. I will frequently contact the company and am given the run around or told to wait until the next week for results. My wedding is the second week of October, and frankly I am tired of waiting!!! Also, I have never been given an apology for the late arrival of the jewelry nor was I every told upfront that this would be a three month process. Additionally, I have felt the communication from the company to be lacking as they have never called me, I have always been the one to call them. After a long round of voice mails I did finally receive a long chain of excuses, but never an apology. When we went to pick up the rings, never once was our struggle acknowledged or an apology made. Even after the thousands we paid him, we did not feel that they were of a superior quality, and even felt they looked slightly cheap and gaudy. I was beyond frustrated! If you want custom pieces, shop around and be careful. I have been just as happy with the selection and customer service of retail stores. On top of all of it, it shoudl be noted that we gave him many of our own stones including diamonds from our mothers' original engagement rings as well as smaller engagement rings we bought each other. After we gave him our stones, he promptly exchanged them out and upgraded to better quality diamonds without once consulting us on the decision to be rid of our mothers' diamonds!!! BEWARE!!!

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Comments

AROSE– April 04, 2009 at 11:36:53 PDT

Sounds lik Anna G. is a bitter person who needs to understand that not every business or person is PERFECT!!! But to try to ruin a business by posting a "BEWARE!..." review is outright defamatory.

comment

04/04/09

Master Engraver

by AROSE at Citysearch

While it may take some time to get something engraved, the craftsmanship is terrific! I've had many pieces engraved by Tom and he's always come thru on time.

• Pros: Gets it right the first time...
• Cons: ...may take a while.