02/03/09

GREAT CUSTOMER SERVICE

by Amber1412

I was told by a couple of friends that this place had the best customer service you can find. I wasn't very sure from past experience, but from start to finish I felt as though it was only five minutes. Starting from the moment I entered, even thought they were busy, someone came and greeted me.

Pros

1) Great service, I would have to say this is the best service I've had anywhere.

2) My nails looked Great. It was wonderful and I've had more than usual comments on how pretty they were.

3) Massage...Heavenly

4) People there were very friendly and down to earth.

5) Kept me company all the while I was there.

6) My coat was handled for me *Didn't have to do anything myself*

7) I didn't feel invisible

Cons

1) Having to wait till my next visit.

I hope you all can enjoy your time there as I had experienced it. It was just too exceptional.

• Pros: Above and Beyond

07/21/08

unprofessional

by sunshinelove27

My nails turned out okay (not great, just okay), but I was mostly disturbed by the service. Although you sign in and are called in order, I was inexplicably passed over for the woman who came after me, meaning I had to wait another 20 minutes for service. I did note that not all the techs do all the same service, but this woman and I were getting the exact same service done, so there was no reasonable explanation for this decision, and none was offered.

The woman who finally took me must have been the owner or the manager. Except she was so busy micromanaging the other nail techs that every 5 seconds she stopped working on me to peer over at the others and/or tell them what to do. She got in three separate arguments with her employees (all of which meant she was not doing my nails). To make up for this lack of attention, she was rather rough on my nails, pressing down into the nail beds a little more than was necessary! ouch!

One of the other techs also had a young daughter (perhaps 6 or 7). This little girl was certainly not shy, and kept peppering me and other clients with questions. While this didn't bother me (that much), it could quickly border on the ridiculous, especially if your trip for a mani/pedi was to get away from the kids! At no point did anyone tell the little girl to sit still or be quiet, etc.

And, again, for all of that, my nails were just okay. For sub-par service and minimal quality, I will not be going back.

• Cons: customer service

06/03/08

Good job...if you pick/get the right technician...

by flysista89

I started going to BR Nails after receiving bad customer service at OP Nails in Nora. The establishment is clean and relaxing. It is a very relaxing atmosphere with nice sized televisions and plenty of magazines. Every time I go there, I haven't waited more than 5-10 minutes. I highly recommend Tru as your pedicure technician (I am sure she does good manis too but I have only utilized her for pedis). She is young, friendly, pays attention to detail and her pedicures last! Pricing is affordable and reasonable. However, I know a lot of people have complained about the owner (an older woman who you will recognize) who isn't very customer friendly...and doesn't do very good work (I've never had her but I am just sharing with readers what I have heard from friends).