06/11/09

Good initial experience, then lack of follow through

by RobS

I had a fountain with two pumps that wasn't working. One power cord needed to be spliced. In addition, it needed a cleaning. Ben came out and did a good initial job on the cleaning, and was able to get the splice done so the fountains worked. The price was steep ($750), and I could have had two new pumps installed for about that, but I figured it was worth paying him to make sure the job was done right. Well the chemicals he put in the water ended up doing their job, and caused a significant amount of sediment to build up in the bottom of the fountain, which no one returned to vacuum out, (and which I reasonably would have expected for what I paid). about a month later, one of the pumps died. He dropped by and sprayed some water into the pump. Still no vacuuming of the sediment. A couple of weeks later, both pumps stopped working. Except that Ben will now not answer or return calls placed from multiple numbers. I find this unprofessional, and received no response even when I said I would have no choice but to leave a poor review. Since the service, a couple of service people have attributed the lost pumps to sediment that was not vacuumed properly. Unfortunately, while I was initially pleased with the service, the follow through was lacking, and I cannot recommend this company.

• Pros: Good initial experience
• Cons: lack of follow through