El Puerto Mexican Restaurant

Doesn't Recommend

Leslie C.

Joined 1 year ago

Horrible!!! DO NOT EAT HERE!!!. This was the WORSTE restaurant experience of my life. Took a friend and our children out to eat here on 4/4/2012, everything was fine until our food came out. They did not serve what we ordered and when we returned it after tracking down our server they refused to remove it from our bill. The children could not eat their food because it was "gross" and the waiter told us what we had actually ordered they were out of, but we needed to pay anyway. This was not ok. I asked to speak to the manager and they put an irate man who screamed at me on the phone, who would not listen to the problem I was having. He said I must pay for the food served whether it was what I ordered or not. They refused to give me the owner of the businesses name and blocked my path from leaving the restaurant until I paid, I was afraid and paid for the food I did not order. I am a very petite woman and I had children with me and two men from this restaurant were bullying me into paying for terrible service and food we did not order!

My husband called the restaurant to speak to the manager who was at home, and he said the waiters had said two women just refused to pay for the meal. He was the man who had screamed at me on the phone. He would not give him a general managers number or the owners name.

This experience was absolutely ridiculous and I have never been treated so poorly in my life. To top it all off the food was terrible. I have read the other reviews on this site about this restaurant and I don't know if this place switched owners since 2010, but it was a terrible dining experience. Do not eat here.