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(866) 338-0243
9977 EAST WASHINGTON ST
INDIANAPOLIS,
IN
46229
39.774804
-85.990656
What People Are Saying About Geek Squad
Featured Review
Anna Roth
Contributor
In Short – The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arriving in the squad's signature black-and-white VW Bugs).
Editor's Tips
- Know Before You Go:
- Sorry Mac-ophiles, the Geek Squad only serves PCs.
- Save Money:
- All tasks prepriced at a flat rate--no by-the-hour billing or nasty surprises when it's time to pay.
08/05/10
Geek Squad Alternative
by zeusgod at Citysearch
At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.
08/15/09
I WOULD NOT RECOMMEND USING GEEK SQUAD
by terryd56 at Citysearch
I scheduled Geek Squad to come to my home to install my television, dvd player, etc. It was scheduled for Fridayk, between 1 and 4. At 4:30 I called and was informed that they could not get hold of th installer and they would let me know as soon as they heard from him. I was on the phone that time for over 15 minutes. I called back 1 hour later and was told that the installer was on his way. At 6:30 I called back again and the dispatcher tried once again the reach the installer but could not. I was on the phone for 36 minutes. I finally got so disgusted that I hung up. I called back on Saturday morning at 9:00 a.m. to get my money back because they still could not give me an answer as to when I could expect someone to come out. After being putting on hold once again I finally reached sales to get refunded and was told that the computers weren't up yet and she would call me back. She called me back and said that I would receive the money back into my account in 3 to 5 business days. When I paid for it the service the money came out immediately What a total nightmare.
- Cons: Didn't show up for appointment
