02/17/09

Romantic Evening?

by shanejohnson2009

Website directions were inaccurate causing us to drive around for 1.5hours.

The reservations we made were not accurate at check in. Front desk did not offer directions to our room.

Garbage was not changed out in our room.

Room service delivered our champagne and strawberries 40 minutes late.

Internet did not work and took them over an hour to fix.

Restaurant waiting time was 1.5 hours and bar was filled to capacity.

Room service delivered our food 36 minutes late (1hour and 36 minute waiting time total) and food was lukewarm. They forgot my soup. After two phone calls I finally got my soup at 12:20am.

Asked for change for pop machine and was given dollars, only to find out their pop machines take hard change. Outdated and not very nice of front desk to not offer me hard change for the pop machine.

Housekeeping disturbed us next day at 12 noon when our checkout was at 3pm and the DO NOT DISTURB sign was on the door to ask us when we were leaving.

• Pros: Spacious Suite
• Cons: Everything Else