Fishers >Villaggio Day Spa & Salon
Got my hair cut by a rookie Kristina Bridges who did a terrible job and I paid $45/- for the haircut! My hair was uneven at the back and sides. Had to go get a corrective cut elsewhere. Villagio has gone downhill ever since management changed hands in the past few years. Never going back there again!
The customer service here is horrible, and their business practices are violating the Credit CARD Act of 2009. According to this law, gift cards for both gifts and services cannot expire within 5 years of the purchase date, and yet, Villaggio will not honor gift cards one year after the date of purchase. They would not honor my $50 gift card which "expired" only weeks before I visited, and I know of at least three other people who have experienced the same thing. After the manager would not return my phone calls or emails, I submitted them to the BBB, and the manager did not respond to their inquiry either. Do not go here!
THE WORST CUSTOMER SERVICE EVER. I was looking for a new spa and called Villagio Spa in Fishers. The receptionist made an appt for Sat March 24. I went to the salon and was told that the hairdresser with whom the appt was made was in Zionsville. OK, what about another stylist in Fishers. April 7 was the earliest. I then asked about a Mani Ped. Sure we have an opening on Sunday March 25. So I arrive at the spa and the look at me like I crazy and say, you don't have an appt. I tell them the history and they could care less. Appears the recpetionist made it for the NEXT Sunday. i will never go to this spa again and anyone that is looking for appropriate customer service should look elsewhere.
do yourself a favor....go somewhere else!!!. used to frequent this spa starting about 2 years ago. about a year ago, while getting services, i heard employees talking about someone buying out the spa and it under new ownership. i havent been here in awhile and recently went back. i must say that all of the good reviews have to be during the previous ownership. after complications with my services and experience at villaggio, it appears to me that the new owners DO NOT CARE. they are terrible business people. ugh. DO NOT WASTE YOUR MONEY OR YOUR TIME. do yourself a favor and go somewehre else!!!!
waste of a gift card. My brother in Texas got me a gift card based on the number stars. This place is awful! The first time I went, the hairdresser complained the whole time about the front office. The other hairdresser there couldn't mix hair dye by herself, so mine had to stop and mix it for her. Then, I go and get another haircut there (because of the gift card) and both those hairdressers quit, they have somone new, but even with the picture I showed her, she didn't give me the cut I wanted. I had hair to mid back, and I wanted it cut to the nape of my neck because I'm tired of it, wanted a change, and it's heavy (my hair if very thick). Well, she cut it my shoulders, so I could "get used to it being a little shorter, and then come back again and we'll do the rest!" Ironically enough it looked exactly like her haircut, and the same as the lady's before me...i think she only knows one cut. Utterly disappointed, I have $15 left on the card, and it's not going to be used
Don't waste precious time or $. I'm utterly surprised to see this business has ANY stars whatsoever! I was absolutely appauled on my last visit to the Fishers location. With being unwelcomely greeted by some giddy high school girl and offered luke warm "cucumber water"...then asked to wait in a loud, bright, front area, to be shortly followed by a mad rush back to a treatment room and only given 45 mins of a 60 minute long facial...I am surprised I didn't run out of that business crying. Going on to mention the "spa director" Levinda and her unprofessional, nonchalant approach to attempting to apologize for any "inconveinance it may have caused" but offering NO remedy?....I see this spa burning itself to the ground really soon. The turnover rate of employees at this establishment is enough of a warning, my appointment was moved 2 times due to "people no longer working here". Thumbs DOWN Villaggio!
Late last September I was given a $90 gift certificate to the spa. WIth the crazy pace of life, I completely forgot about the gift certificate. I came across the gift card and with excitement, called the spa to schedule an appointment. I called around September 6th or so. Unfortunately they did not have an appointment that worked for my schedule until September 23rd. I arrived at the spa and was in the room when the attendant came in to inform me that my gift certificate had expired. I asked what day it expired, and she told me the 19th (or right around there- I forget the exact date but it was definitely after I made the appointment). She informed me that their manager was very strict about gift certificates and would not honor it even if it is expired by 1 day. To give the spa credit, the gift card does have printed on it, that it expires in one year; however, the card did not in any way shape or form state the date of expiration.
How does money expire? This is criminal! I could understand if a "service" was purchased since the price of the service may have increased. This was for $90 and not a direct service.
I contacted the manager via e-mail and wasn't even given the courtesy of a response.
This is just wrong!!!
Typical Fishers/Geist snooty service. Recently my husband so kindly gave me a gift card worth $100 to this spa. I called to schedule a 90 minute massage and got booked for the following day. After a long week of teaching special needs children, I could not wait for an hour and a half of complete relaxation! I read online that once you check in you will go to the relaxation room. When I got to the spa, I checked in and was shown to the waiting area in the front. After about 10 minutes, the massage therapist came to get me and took me to the locker room and relaxation room. I was only in the relaxation room for about 5 minutes or less when it was time for the massage
Poor Management. I was a 5 year customer of Villaggio. I am very disappointed in the poor customer service from the spa management. My husband purchased me a gift card for Christmas and I wasn't aware there was an expiration date. Lucky me received two gift certificates for Villaggio for Christmas that year and I didn't attempt to use the certificate from my husband until 14 months after it was purchased. The front desk kindly told me they couldn't honor it and that I would need to speak to the business director to see if anything could be done for me. I have left several messages over several months for the business director and never received a call back. Though I would be very disappointed, I would understand if her hands were tied and couldn't do anything about it, but to not return any of my calls is what will keep me from returning to Villaggio.
Villaggio Day Spa.
The best part about this Spa is the decor done by the last owner. The x owns and operates the spa now.
The employees multi task which means they train each other with out a license and then charge us that use our gift cards a price that matches that of a proffesional.
This business is just that all about making the money and pampering is not there. The smell from the sewers
will knock you over and there is no real plan to disinfect the foot tubs I was told by the nail department. The filter cap can not be removed so be careful. The tools they use are not sterlized as the cabinet does not work. Ask questions and please be safe. The products were watered down when I was last there and was told the owners girlfriend does that.
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