Villaggio Day Spa & Salon

11/18/11

do yourself a favor....go somewhere else!!!

by spalover08 at Citysearch

used to frequent this spa starting about 2 years ago. about a year ago, while getting services, i heard employees talking about someone buying out the spa and it under new ownership. i havent been here in awhile and recently went back. i must say that all of the good reviews have to be during the previous ownership. after complications with my services and experience at villaggio, it appears to me that the new owners DO NOT CARE. they are terrible business people. ugh. DO NOT WASTE YOUR MONEY OR YOUR TIME. do yourself a favor and go somewehre else!!!!

10/07/11

waste of a gift card

by ltlepaw at Citysearch

My brother in Texas got me a gift card based on the number stars. This place is awful! The first time I went, the hairdresser complained the whole time about the front office. The other hairdresser there couldn't mix hair dye by herself, so mine had to stop and mix it for her. Then, I go and get another haircut there (because of the gift card) and both those hairdressers quit, they have somone new, but even with the picture I showed her, she didn't give me the cut I wanted. I had hair to mid back, and I wanted it cut to the nape of my neck because I'm tired of it, wanted a change, and it's heavy (my hair if very thick). Well, she cut it my shoulders, so I could "get used to it being a little shorter, and then come back again and we'll do the rest!" Ironically enough it looked exactly like her haircut, and the same as the lady's before me...i think she only knows one cut. Utterly disappointed, I have $15 left on the card, and it's not going to be used

10/07/11

Don't waste precious time or $

by ffsitzbizness at Citysearch

I'm utterly surprised to see this business has ANY stars whatsoever! I was absolutely appauled on my last visit to the Fishers location. With being unwelcomely greeted by some giddy high school girl and offered luke warm "cucumber water"...then asked to wait in a loud, bright, front area, to be shortly followed by a mad rush back to a treatment room and only given 45 mins of a 60 minute long facial...I am surprised I didn't run out of that business crying. Going on to mention the "spa director" Levinda and her unprofessional, nonchalant approach to attempting to apologize for any "inconveinance it may have caused" but offering NO remedy?....I see this spa burning itself to the ground really soon. The turnover rate of employees at this establishment is enough of a warning, my appointment was moved 2 times due to "people no longer working here". Thumbs DOWN Villaggio!

10/06/11

Buyer beware!

by skuehl at Citysearch

Late last September I was given a $90 gift certificate to the spa. WIth the crazy pace of life, I completely forgot about the gift certificate. I came across the gift card and with excitement, called the spa to schedule an appointment. I called around September 6th or so. Unfortunately they did not have an appointment that worked for my schedule until September 23rd. I arrived at the spa and was in the room when the attendant came in to inform me that my gift certificate had expired. I asked what day it expired, and she told me the 19th (or right around there- I forget the exact date but it was definitely after I made the appointment). She informed me that their manager was very strict about gift certificates and would not honor it even if it is expired by 1 day. To give the spa credit, the gift card does have printed on it, that it expires in one year; however, the card did not in any way shape or form state the date of expiration.

How does money expire? This is criminal! I could understand if a "service" was purchased since the price of the service may have increased. This was for $90 and not a direct service.

I contacted the manager via e-mail and wasn't even given the courtesy of a response.

This is just wrong!!!

09/28/11

Typical Fishers/Geist snooty service

by pak3742 at Citysearch

Recently my husband so kindly gave me a gift card worth $100 to this spa. I called to schedule a 90 minute massage and got booked for the following day. After a long week of teaching special needs children, I could not wait for an hour and a half of complete relaxation! I read online that once you check in you will go to the relaxation room. When I got to the spa, I checked in and was shown to the waiting area in the front. After about 10 minutes, the massage therapist came to get me and took me to the locker room and relaxation room. I was only in the relaxation room for about 5 minutes or less when it was time for the massage…not much time to get relaxed! The massage itself was just okay. He was very nice, however I was hoping for a calm, relaxing massage, but this one felt rushed.

After the massage I went back to the locker room and got dressed. On the way up to the front counter I check my phone and notice it had only been an hour long massage! I thought it seemed short, but just assumed I felt that way because of the hurriedness of the massage. I told the girl at the front counter and she said she would give my information to the front desk manager, who would in turn give me a call.

3 days later, I still had not heard back, so I called. She checked with the owner and all they could offer me was a 30 minute massage for the remainder of the amount left on the gift card. Keep in mind that I live 35 minutes away if there is no traffic. I explained that I did not mess up my appointment and they should make it right, but they would not do anything else. Needless to say, I will NEVER go back there and will not recommend them to anyone.