Holiday Inn Indianapolis-N @ The Pyramids

10/12/09

The waterpark is extra?

by Jim from Milwaukee at Citysearch

I arranged our stay through Orbitz. When we got on our swimsuits and went to the waterpark, there was a sign "wristbands needed beyond this point." I called the front desk about our wristbands and was told, "Oh, Orbitz doesn't sell our waterpark package, but you can buy wristbands for $20 each." I was upset, but they didn't seem to care. The attitude was "rules are rules, it isn't our problem that you never were told of our rules."

I have stayed at a few waterpark hotels and more than a few have sold waterpark access - to people NOT staying at their hotel. This was a first for me. There was nothing that said "WATER PARK NOT INCLUDED." The fact that they made it sound like an Orbitz problem, just annoyed us more. THEY control what ORBITZ sells.

We won't stay here again.

04/17/09

I will never stay here again...

by IheartMYson at Citysearch

My family and I visit Indianapolis fairly often, and we have stayed with the Holiday Inn North for years...but I can tell you that we will NEVER STAY THERE AGAIN! Ever since they added the waterpark to their hotel, it all has gone downhill. The staff is rude and impatient, the children don't actually get to have any fun in the water park due to the large volume of restrictions, and the cleanliness of the room seemed very questionable. I thought that the waterpark would be a great addition to a one-time great place to stay...but from what I have experienced in the last few times I visited this hotel - it has done nothing but hurt the integrity of this location. Once we had finally had enough, we actually checked out early and went to a different Holiday Inn nearby off of 71st Street, and we were very pleased with our visit to that hotel. Now that we have had such a poor time at the Holiday Inn North (repeatedly) - we know that we will take our business elsewhere...and it seems that the Holiday Inn Express Northwest was more than happy to offer us friendly service and comfortable accommodations - so we'll go there in the future instead!

• Pros: Can't think of any "pros" about this hotel
• Cons: Everything I experienced was a "con"

03/01/05

Disappointed!

by tasidel at Citysearch

We have been customers of the Holiday Inn North for years and have been pretty satisfied. The new additions and staff have a lot to be desired though. We have tried the hotel twice since the water park was added and have been very disappointed in the service and rudeness of some staff members. Our kids even asked to leave the waterpark because they have too many rules and it is not fun. We do not plan to return.

• Pros: convenient location
• Cons: expensive, crowded, lousy service