Doesn't Recommend

Jan E.

Joined 1 year ago

Got a ring I don't like from my finance!. My fiance went to Shane Co to buy my engagement ring. He knew I wanted a simple setting. Instead, he was sold a ring setting with 11 diamonds.

Unfortunately, by the time he proposed we were past the return timeframe. As a result, I went ahead and had the ring sized. The shank is now incredibly thin since Shane Co didn't add any gold to the shank when they sized it up. My now husband, would have be willing to pay for it, but Shane Co should have done it without charge.

Long story short, I bought myself an eternity band to wear daily instead of the gaudy Shane Co engagement ring. My husband was ripped off for the sake of a sale. He felt taken advantage of and pushed towards the setting due to aggressive sales reps.

I don't recommend Shane Co.

Recommends

Shanslow

Joined 2 years ago

Incredible Shopping Experience!!. My boyfriend and I started looking at Shane Co. for an engagement ring, but wanted to look at other jewelers to make sure that we were getting what we wanted and for a good price.

After leaving Shane Co, we went to Distinctive Diamonds. My first reaction is that there was a sheriff's deputy sitting at the front door and greeting you. It made me feel like I was in the ghetto somewhere. After getting over that, we ended up having trouble getting someone to actually help us. When we finally did have someone help us, I told the sales lady what I liked and she took me to something totally different and tried to talk me into something else. Needless to say, we were less than pleased.

Then we went across the street to Jared. The sales lady pulled a couple of diamonds for me to see, one of which was their signature "Leo" diamond. My first reaction was, "OMG, this is yellow!" When I told her that I felt it looked a little yellow, she said that it was because of the yellow walls and that we would need to go outside to see how it sparkles. We did end up doing this, but my gut reaction was that even a CZ would look pretty and sparkle outside, what is that going to tell me? They also kept taking my boyfriend away from me and talking him into things that I probably otherwise wouldn't have let him be talked in to. They ended up, before I even knew it, telling him that the diamonds and setting that I was looking at couldn't be guarenteed to be there unless he applied for a Jared card and bought it all today with the thought that he could cancel it within 30 days if he wanted to. Even though the price was $500 over what he said his budget was, he reluctantly went through with this option because she said "I can't do any better than that", but had buyers remorse afterwards. He also learned after paying and taking a closer look at the receipt, Jared had some hidden fees that we were not expecting including a fee to set the diamond in the setting and a fee for the warranty.

We then went to dinner and talked about how when we left Shane Co. we felt all warm and fuzzy inside and when we left Jared, we felt like we had been duped. The next day, my boyfriend called to make an appt to go back to Shane Co and talk to Jen P. so that we could see again what they had to offer and compare it to what we had seen and been talked into at Jared.

We went to Shane Co again today and saw Jen P. for a second time. She was awesome!! She was able to answer all of our questions for us about what we were feeling uneasy about with Jared as well as educated us on the actual diamonds and settings. She also asked what my boyfriend's budget was and actually was able to keep us not only within it, but even a little under (including tax)! (He was thrilled!) There were no hidden fees on the receipt either, just the diamond and the setting like we had talked about. We walked out of there extremely happy and comfortable with the decision we had just made. We also had a better quality setting and diamond than we were looking at at Jared and it was $1,000 cheaper!

We immediately left Shane Co. and drove to Jared to sign the papers to cancel the stuff my boyfriend he kept on hold. We will be doing all of our business at Shane Co. from now on! We are very satisfied customers and would recommend them to anyone!

Recommends

shannongretz

Joined 3 years ago

Amazing customer service!. Today my wife and I visited the store to have her ring cleaned and checked for any problems. She purchased the ring about nine months ago when we were first married and I was out of the country at the time. When we entered the store, Marcus L., the salesman that had helped her, recognized her, remembered her by name, and even remembered that I had been overseas. He took extremely good care of us, was courteous, professional, and very knowledgeable. Good service is hard to find and we definitely found it with Marcus. We have since left the state for work but will return to Indianapolis to make any future jewelry purchases from him. Very impressive. Thank you.

Doesn't Recommend

jayme2278

Joined 4 years ago

NO "Friend in the Diamond Business". My fience and I went to the Shane Co. in fear that some of the smaller stores would be effected by the economy, and any warranties would not be upheld.

We put $800.00 down on the engagement ring we both wanted and were assured by the salesman that we could get our money back "at any time" with a $20.00 restocking fee. Two months after we put the deposit down, we were both let go from our jobs due to downsizing. Unfortunately this meant no ring. When we contacted the company we were told that they had filed for bankruptcy and that we would not be getting any money back. We were told that we were welcomed to "come pick out $800.00 worth of merchandise from the showroom". First of all, if we are out of work groceries take presidence over jewelry, second, if this company just went bankrupt, why would we want to own anything from their store???

If they were any "friends" of ours they would give us our hard eaned money back so that we could take care of our family.

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Designer and custom gold, platinum, diamond and pearl jewelry; also loose diamonds, repairs and a 30-day money-back guarantee.