Worst shopping experience of life!! The owner was so rude and yelled at me and bride over information not given when they are super busy and trying to juggle too many customers. Owner called us liars and yelled at us that she is not in business to make you happy. She was so insincere and unprofessional. I will never shop there again. I have never taken the time to write a review for any business in my life but am so upset how we were treated. I hope no one has to deal with how we were yelled at and treated. I would suggest any bride not shop there. They are super nice on first visit which to get your deposit and order of dresses. Any issue after that they are only worried how to get money from you to solve their mistake. They do not care south their customers at all.
Do yourself a favor and NEVER shop at Nancy's. My sister, my mom and I went to purchase my sister's gown. The wedding is in Florida and she wanted a simple bridesmaids dress to serve as her gown. Our concern, however, was that alterations would be just as much as the dress. We were assured by a consultant that they would NOT so we ordered the dress. With 2 weeks left before the wedding, we were informed that alterations were $130 more expensive than they originally told us for only a few additional alterations. When I spoke with Nancy's bridal about the representation that the alterations would not cost us as much as the dress, they essentially called me a liar by saying "no one there would've ever told us that". Even with the three of us specifically remembering the SAME quote, we (the customer) are wrong. Now with 2 weeks left before my big day, my sister is devastated and feeling like she has to pay the price. Nancy's, SHAME ON YOU for your horrible customer service and for taking advantage of someone at such an important time in their life. Further, shame on your for not having the decency to own up to your mistakes and make it right.
Rude and very lacking in customer service!!!.
I purchased my wedding dress, 7 bridesmaid dresses, and 2 flower girl dresses from Nancy's Bridal this year. The girl (Jessica) who helped me back in March when I was trying on wedding dresses was very nice! If everyone that worked at Nancy's was like Jessica, they would get 5 stars...but they aren't! When my mom went in with my flower girls to order their dresses, the cold shoulder began. They were completely ignored, most likely because the commission off a flower girl dress isn't as much as the bridal gowns. Then when I tried to make an appointment for my sister and mom to come in for my final fitting and learn how to tie up my dress for the wedding day, they(Barb) were refusing to let me come in on a Saturday. I told them that was the only day we had off work together and they still refused to help me on a Saturday, even though she said it would only take 10-15 minutes. My mom had to call and talk to Nancy, who was completely RUDE to her, lecturing us about coming in on a Saturday. Nancy finally said we could come in and said, "fine, I will just work 70 hours a week then!" We gave them $3,000 worth of business, and they still treated us horribly! When we got their, they would barely speak to us. They forgot about the slip I ordered until I called and reminded them about it. Then when my mom picked up my dress 2 days before the wedding, they forgot to give her my veil. Good thing she remembered!
Overall, I loved my dress, and my bridesmaids and flower girl dresses. Too bad they don't care about treating their customers with respect. It's obvious from this chain on negative reviews, Nancy isn't phased by it and will continue to treat people poorly. There are several places in Indy to buy your wedding dress, I would recommend going somewhere other than Nancy's!
Please go somewhere else to get your dress.
Please go somewhere else to get your dress.
After finding a bridesmaid dress I loved, I had my sister go to Nancy's to try it on because they carried the dress. My sister ordered the dress at that time. Then about 10 days later, I received a call from Nancy saying we owed a rush order fee. The waited to order the dress, and now we had to pay a fee. They wouldn't admit that they waited to order the dress and said if we wouldn't pay the fee, they wouldn't order it. Stressful!
Then, when my sister went to pick up her dress, they ordered her the wrong size. My sis even had the slip that showed the size the were supposed to order. Nancy was not apologetic at all and said she was stuck with the dress unless we wanted to rush order and pay for another one! My sister ended up having to get alterations on a dress she wouldn't have had to. Needless to say, we did not go to Nancy's for the alterations.
I have spoken to Nancy on the phone and met her in person, and she is very phony and not a very good business owner. We will never go back there, and I beg of you to go somewhere else. It just caused a lot of unneeded stress.
I am so glad I got my dress somewhere else (at Vera's Bridal in Madison, WI). They are so great, and I am very happy with them.
Great Customer Service for me. I'm not sure why my experience was better than all of the others, but I have nothing but positive things to say about Nancy's bridal store. I went in without an appointment and tried on about 6 dresses. There was a girl helping me and I offering to help me whenever I needed help. With each dress I tried on she'd be right there asking if I needed her to tie up the back part of it. I am actually a little suprised by all the other remarks and it's making me wonder if I should actually purchase the dress I liked so much. I went to Bridal Superstore after Nancy's and didn't like them AT ALL!!!
HORRIBLE customer service.
I am completely dissatisfied with my experiences with Nancy's Bridal Boutique. They are incredibly understaffed and do not provide individualized attention to the people that are in their store - they are constantly running back and forth between the people that are trying on dresses or needing fittings. Any other store I went to, I had a person dedicated to me the entire time I was there. And that person would even make recommendations as to what would like nice - at Nancy's you are completely on your own. Even when you have an appointment, you will not get the service you need.
Their customer service leaves a LOT to be desired. Their answering machine is always full, so you can't even leave a message, and their business practices are from something out of the early 1900s. I have even heard stories of them driving around in their personal vehicles with bridal gowns in the back, and people sitting on them. And I have never gotten a dress back that didn't have straight pins sticking me from random places.
Recently, I called to see if there was anything they could do for a friend of mine who had purchased a bridesmaids dress but was then admitted to the hospital on bedrest and wouldn't be able to go to the wedding. I suggested they maybe they could pay her for just a portion of the dress and keep it as a sample, or do something to help her out. Nancy herself started yelling at me in a raised voice and then HUNG UP ON ME! This just confirmed everything I knew about how horrible their customer service was.
I would NEVER go back there or recommend them to a friend.
Worst customer service in the world.
I called Nancys Bridal because they were the closest retailer that sold the specific dresses I was looking at. They assured me that they had both dresses so I made an appointment. When I came in they only had one, even though on the phone they said they had both! A lady pulled a few dresses, put them in a room and never came back to ask if we were doing ok or if we needed anything. I don't expect to be coddled and catered to but we were the only people in the store and the bitches stood around talking to one another and dressing mannequins. Not sure why we needed an appointment because they DO NOT offer service or assistance! I am buying the dress I tried on there but I will not be giving them my business or money. I would rather inconvenience myself and travel to the moon to buy the dress than ever buy from them!
That store should go out of business and each and every one of those so called "workers" should lose their jobs.
WORST EXPERIENCE EVER!. I wish that I would have read these reviews before I went to purchase my wedding dress and put down a deposit. The owner/workers are EXTREMELY RUDE. Actually, I could not believe how snotty they were. I went to 4 different bridal shops and this ended up being a horrible experience. During alterations, Nancy herself actually commented that if I lost some weight my dress would fit much better - could not believe it! She is a snob and thinks she's better than everyone that walks through the store. I ended up not getting my dress altered there - they were going to charge $300 for 2 minor alterations. The guy that works in there is just as bad as the others - DO NOT BUY A DRESS FROM THIS STORE! Trust me - go to ebay and buy a dress - SAVE YOURSELF!
I went to Nancy's Bridal to try on a brides maid dress and get measured. I had read some of these reviews and didn't think they could possibly be THAT bad. They were awful from the second I stepped in the store. They grudgingly got the dresses for me, but when I asked them to please measure me the guy that works there told me they didn't measure people on weekends. After I pressed the issue he told me I had to have an appointment to be measured and turned and walked away without another word. A girl beside me then let me know they had just measured her, with no appointment. I'm not sure what made her different from her. They did eventually measure me and acted like it was the biggest inconvinience they'd ever encountered.
I would not recommend this store to anyone, ever. It was a terrible experience.
Wedding/bridesmaid dresses. I have never been treated so poorly in a retail store! We had made an appointment days in advance to look at dresses and arrived right on time.There were 2 employees at the front desk. We allowed them to finish what they were doing ,then told them our name and that we had an appointment. One of the employees looked up from her paperwork and said nothing and returned to her papers. The other employee said we'll be right with you. From that point on not one person spoke to us. We had pulled some dresses to try on...asked if we could use one of the empty dressing rooms...then proceeded to try at least 20 different dresses. No one spoke to us or helped us in any way, even though we were all one area and they had to walk around us several times. I might excuse this behavior, to some extent, if we hadn't made an appointment,but under the circumstances their conduct was rude and totally uncalled for. Under the current economic conditions you would think they would bend over backwards for customers. I would not recommend this shop to anyone nor would I ever order dresses or any other merchandise from them.
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