827 N Capitol Ave, Indianapolis, IN | Directions 4620439.778748 -86.161271
Neighborhoods: Central Indianapolis
Do not rent from Dorfman! This is the first review I have ever written for any company! I am highly disgusted and truly upset at the way these people are able to take advantage of renters! Unfriendly staff, they do not honor repair requests and use cheap materials in their homes!
Since I moved out for college, I have switched renting residences every year 7 years in a row until we found our cozy home in Greenwood. We have been renting with Dorfman Property Management for over 2 years now. I wanted to go out of my way to give them positive internet feedback for everyone considering your next house. This place has been very very responsive to all our needs and requests. Meghan is the best. You won't find a more courteous and diligent person to work with. She always seems to be right on with everything she says she will do.
Thank you Dorfman!
HORRIBLE experience. I've lived in their Broad Ripple apartments for a little over a year now. Unfortunately, my lease had already been renewed when I realized how absolutely horrible this company is. The staff is rude & unintelligent. The apartments aren't the best but they're not the worst. There are bug problems in the summer & they really cheap out on repairs. I've had to have my water heater looked @ 7 times in probably the last 10 months because they won't fix whatever the problem is w/ it. I had a big crack in my ceiling that was poorly repaired & came back within a week. But the worst part is the office staff. They are incredibly rude. I'm absolutely dumbfounded by it. They really treat people like garbage. I live in Broad Ripple, where they have a lot of apartments, yet to speak to anybody or do anything, I have to go all the way downtown, to still be treated like garbage. I'm treated like a violent criminal every time I speak to anyone from the office. Which is strange cuz I'm a really good tenet. I always pay my rent on time, I'm quiet, nobody every complains about me, I keep my apartment clean & in good condition. Yet, no matter what, the office staff treats me like dirt. They're very shady & I know that recently they have regularly been coming into my apartment for no reason w/o warning. When I asked about it, they said they were just checking to see if I lived there. What?!?! How many times a month do you need to check to see if I live in my apartment?? If I pay my rent on time, who even cares if it were empty?? Not that it was. When I mentioned this, I was just told they can do what they want. It's really terrible, I wish I hadn't renewed my lease. I would never recommend this place to anyone.
Rented a duplex in broad ripple for a year through Dorfman. They seemed fine while living there although the house was in poor condition.
Our biggest issue with them was in getting our security deposit back. In total we gave them $825. We were made aware they would deduct from that for carpet cleaning (not that you could really do anything to the carpets since it had been warn down from likely many years of abuse/neglect). This cost us $193... Are you kidding me? They also charged us $60 to replace a set of 'dirty' window blinds. The last charge $50, was for the removal of a broken washer from the basement that was present when we moved in! Since they didn't include it in the initial lease we ended up replacing the broken unit out of pocket.
All in all if you have other options for living in the area, take them.
It might be a good idea to post responses on here if these negative accounts are actually not true. Helps those that may rent from you in the future. If there are no rebuttals, I'm inclined to believe what is being said.
Kudos to Dorfman Properties and their entire staff. We have rented with them since March and any time we have needed maintanence, information or had a question we have always been treated with respect. They are expediant to respond to any maintanence issue and their maintanence staff is always on time and very friendly. We would recommend Dorfman to anyone looking for quality, well taken care of homes in good neighborhoods.
Thank you Dorfman for treating us as people and not as a number or just another tenant.
I am pretty surprised about all the poor reviews . I have lived in a property managed by this company now for almost 2 years and it has been great! The only reason we are moving is because we purchased a home. The whole experience from the application process to this day have been very pleasant. They have always responded to my needs very quickly and have always been so nice and helpful. I would recommend this company to anyone who wants to rent from someone who knows what they are doing.
I have been a tenant for a year now at the Broad Ripple location. I have enjoyed my stay and would recommend them as a apartment property manager.
I am beyond shocked of how I was treated. Every time I called to set up an appointment, I was talked to very pootly and the staff was very uninviting. Which did make me a little cautious because myself has been in property management for 10 years and i thought they just needed sales and customer service 101. But, it wasnt a deal breaker. But my husband and I needed a place to live and actually really liked a property. We had a few basic questions about month to month and they kept saying we don't know what kind of tenant you will be to answer that. This is the same people that every time I would call to schedule an apointment, I would say I have seen a property I want to see another, they would immediately ask if I've been evicted and how much money I make and how I make my money. I am sure they have dealt with unqualified people, but don't treat me from the start that I am not qualified. Anyways back to the month to month. They finally advised me not to rent because they couldn't guarantee month to month. They were wanting to loose a sale?! I couldn't believe it, they were discouraging me to rent from them. I understand if they can't guarantee month to month, but don't tell me not to rent, at this point I still wanted to rent even if they couldn't do month to month. So that night my husband and I went to fill out the application and after reading the application process, it was very fishy and again everything printed was so rude sounding and they make it difficult just to apply. You have to pay your deposit in cash and go downtown to first put in your app. And then go back downtown to put down cash deposit. You can't track cash, it's not tenant friendly at all. Anyways, it just sounded weird. So I got online and read all the reviews and completely scared me off. But we still liked the house and nothing else available and my husband pushed for the house again. So I called the, and expressed my concerns in a very calm way and told them I was in property mgmt. I asked if we could do a move out inspection together and they said they didn't do that. I asked if I could get a copy of the lease before we applied. They didn't know, they called me back and said they couldn't rent to me! I couldn't believe it! I am guessing they were scared because I have been in the business and know what is legal and what is not. That is my sign that it would've been a horrible experience. I know, property mgmt companies can make or break a living experience and I have worked for some great ones. I would advise everyone to look elsewhere!
Do NOT do business with these people. I moved into a place managed by this company and was burglarized twice which of course wasn't their fault, but it was the attitude about the situation when i wanted out of my lease. The only thing the manager kept saying was if i break my lease they would sue. The attitudes of the employees, especially Megan, is that of people who totally hate their jobs. She never has an answer for anything and you can tell she hates her job and the people that they do business with. These guys are a bunch of crooks who don't give a shit about you.
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