Terribe Service!. I celebrated my 60th birthday at the Indianapolis Castleton location with 5 family members. Everything was fine until they brought the dinner for me and my daughter-in-law. When I told the waiter it was the wrong order, he took it back and was not friendly about it. After 20 minutes, they brought our food but everyone else had already eaten. It was another 25 minutes before the waiter came back and took our desert order. Then another 20 minutes to get it. Then another 20 minutes to get our check. Then another 20 minutes to get our change. We felt like the waiter was punishing us for asking to bring the right order. Five days later I called the Manager at the Indinapolis downtown location and complained. He was nice and said he would send us some gift cards for the bad service. They never came. I then sent a letter off to Buca's main office. Still no reply. Just terrible, terrible service all the way around.
Get cozy with friends and family and enjoy an Italian feast at this loved-by-locals restaurant..
Homesick for your mother's Italian cooking? Grab your appetite and head to this restaurant, where the friendly wait staff will serve up portions of Colosseum-esque proportions, like spaghetti and meatballs loaded with savory tomato sauce and lots of pungent garlic. Dishes center on Southern Italian immigrant fare, and are meant to be shared family-style with a large goblet of wine-to enhance the taste, of course. The ornate décor with walls covered in vintage photos evokes a warm homey feel that welcomes customers to dine among the other families and loyal customers. Buon Appetito!
Mediocre food (at best). We went here for a birthday celebration. With the exception of the salad, the food was mediocre at best. The atmosphere is noisy and the service was below expectations.
I've been to Buca 3 times now, 2 of which I took out due to the worst customer service in town.
The hostess does not give a slightlest effort to smile at the guest. Plus, there is always a frowny guy standing by the host stand and stares at you like you're nothing but a trouble. I never felt welcome there.
The food is OK. Not bad, not good, just OK. Could be better for those prices...
But the customer service is unacceptable....If you're looking for place where you will feel welcome - do not choose Buca.
Go elsewhere. First out was the salad, which was of good size, it should be for $10.00, however i felt cheated out of the items that are traditonally served in an antipasto salad because it was mostly lettuce. On the salad there were 8 small triangles (a slice of luncheon meat cut in quarters) of pepperoni, and 8 small triangles of genoa salami. The provolone cheese was wafer thin (also looked like it was cut from deli cheese) and diced. There were no artichoke hearts, and only 2 pieces of roasted peppers. The garlic bread ($10.00) was a huge dissapointment, the menu did not state that it was made from fococcia. And it is served in a pizza pan, inverted, so when you take a slice and bit into it, you are suprised with the hunt of onions and red peppers baked into the underside of the bread, which isnt all that bad, except that the sliced garlic on top was way too overpowering so you didnt taste the onions and peppers up front, it was more of an aftertaste. Because the bread was baked in a pan, it was very doughy and not crisp, it was just unsatisfying. My chicken saltimbocca(18.00) was perfectly cooked, the cutlet was nice and thin, however the recipie is completely flawed. Nowhere on the menu does it mention that "capers" are included in the dish. Needless to say with the proscuitto (also cured in salt), and the numerous capers, my chicken was similar to a salt-lick, while my fettucini alfredo was perfectly al-dente, the alfredo sauce nor the pasta had seen a grain of salt....??? Also, for $18.00 the portion size was small, 2 small chicken breasts.,..couldnt have been more than 5-6 oz each. The only dish that was well recieved and i felt that i got my moneys worth was the chicken parm kids meal, my nephew loved it and ate it all, and at only $5 it was a steal because the portion size was bigged than our chicken saltimbocca. FYI - soft drinks are $2.75 - we wont be returning and reccomend that you avoid Buca at all costs
Good Food. We ate here on a Friday night around 6pm with a party of 5 - We were seated right away and served quickly. The food is plentiful to share, but is ala carte so everything must be ordered separately (e.g. bread/salad/meal) which adds up quickly. The ambience is unique - not the best Italian in town, but definitely worth a visit.
there are better places. It is better to go with a group or a large group, due to the family style portions. The meatballs are huge and a conversation starter, but are very bland. Overall if you are looking for good italian food your wasting your time and your money here!
Wonderful Times. I have been to Buca in Louisville, Castleton, and downtown. I love it. My seven year old loves the pictures on the wall, and trying to find the bathroom. Its a little congested, but im sure like visiting family. Wonderful for groups of 4-6. Everyone will leave full and with leftovers. I dont reccomend the pizza, it was a little boring to me. My husband doesnt care for the spaghetti, but the chicken is wonderful.
We make a point to go to Buca everytime we visit my brother in Indy. It's not really good for two, but you can always take it home. The Food is Great, I love the Garlic Cheese Bread. If you have room for dessert the one with the 2 types of Ice Cream and Pistaccios is to die for. We have never had bad service and even the hostess that takes care of TOGo's makes sure you have everything before you leave.
Shame on anyone who thinks this food isnt good. Im not saying it is the very best Italian food in the US, but it is defintately one of the best. I am native Italian born. Moved here when I was 12. Its impossible for me to belive someone didnt like the food there. IMO they dont know anything about the cuisine
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