I will be back!. Took a friend to Ivys for his birthday. It was my first time to go, although he is a regular. LOVED it. We went on a Monday night and had the surf and turf. My steak was cooked perfectly, and you receive a lot of food for a minimal price. I had always been a little leary of going there, due to smoking in the bar, but it was not problem at all. Our waiter was very attentive, but not overly so. We are recommending this place to friends and will be going back.
Customer Service and food quality... both GONE.
ok.. i don't bitch often... so please bear with me for minute...while i prove the old phase that a happy customer tells 2-3 and an unhappy one tells 10 or more.. only I am telling 1065 + those that read the review on CitySearch
I Had dinner at English ivy’s last night.. not their fault that I left my charge card and No I was not drinking!. So I went in to the bar today and told the bartender "I left my charge card here yesterday at dinner" and no I never shared my name ...did not need to… thanks Brodie.. when I shared my frustration with the manager Brock that they made no effort to try to contact me on facebook or by phone...and it’s not like my name is john smith..or I left the card at national chain.. it's a neighborhood bar in the "community"! So, Brock's response "it’s our policy that we don't even try to contact people" it's not our problem that you left your card.. I told him I agreed it's not!.. It's called customer service.. a concept that seems to have frankly gone from Ivy's along with the quality of the food... My response.. they have made their choice .. I'll make mine on who I want to patronize...
Love the Place. I am a field service engineer that spends a lot of time on the road, traveling to install our equipment, train customers in it's use, and repair it when it breaks. I have been visiting Indianapolis off and on for about half a decade now and wouldn't dream of making the trip with out eating at English ivy's. The food is awesome, the service is great AND friendly, and it's a wonderful and comfortable atmosphere. I honestly can't recommend it high enough. I travel the country for my work, and in the entire US, this is my favorite restaurant.
After reading recent posts and reposts, we feel it would be beneficial to present English Ivy’s side of the story without name calling or misquotes. We safeguard personal property accidently left by a customer until the owner claims the item. When we blindly start trying to contact a person who has left something behind, we run the very real risk of violating someone’s privacy as we have no control over who may intercept the communication or may inadvertently become privy to a message left on email, voicemail or the like. Some of our patrons, for personal and private reasons, do not want anyone to know they were here. For this reason, we choose to deal with customer issues and/or lost items on a face to face basis where customer privacy is absolutely honored and protected. While this may create an inconvenience for some, it protects everyone.
If any customer is ever dissatisfied for any reason or has a comment, concern or complaint, the owners, John and Chuck, welcome the opportunity to discuss the situation personally. English Ivy’s has the utmost respect for our customers, our customer’s opinions and our customer’s privacy.
Used to be exceptional. I frequently ate at the Ivy last summer and was overall very pleased with everything the restaurant had to offer, however, things seem to have gone durastically downhill since. I recently had my last meal at this establishment, and almost quite literally. I first ordered the antipasta salad during my lunchbreak, a dish somewhere under $10, and something I had never ordered before. After about 20 minutes my waiter came to our table and told my co-workers and I that our meals will take a little while due to the preparation time of the antipasta- something remarkable, for antipasta is traditionally served cold, thus the "anti" part of the name. After another 10 minutes we were finally served our food, and to my surprise, I received a hot pasta dish of noodles, a creamy cheese- tomato sauce, and sausage. Normally I would have complained, but seeing that I was pressed on time because of my lunch break, I accepted the dish as my lunch, assuming the price was probably in the ball park of $10 anyways. I must note that one of my coworker's order was also screwed up too, yet not as severely as mine. I was only able to finish half, so I boxed the rest to eat later. Fast forward to later in the evening- I went to finish the meal for dinner, and after the second bite, I coughed up a piece of 2"x2" plastic wrapper from my food. This put me over the limit. The wrapper probably came from the food's packaging which they heated in the microwave anyways. I didn't want to write this review, but I got to thinking about the possibility of a small child consuming the food and choking on the wrapper, which would have been way more lethal. I don't mean to discourage any loyal customers, but instead, to give a heads up on what you eat- CHECK FOR PLASTIC- unfortunately this complex machine we call our bodies cannot digest this stuff, and it could ruin your day.
Great place to eat. I eat at Ivey's twice a week and have never had bad food there. The new owners are great. Very good atmosphere too. I highly recommend this place. Top notch.
Best Pub In Town. I love this place. The food is good. The atmosphere is comfortable. The bartenders are great. Totally great place to hang out with friends or meet new ones.
Great Place!. I've been going to Ivy's for a long time and have always enjoyed it. Recently, it was sold to a couple from Seattle, John & Chuck, and they're teriffic. The food is getting better and better, the servers are very friendly and so are the bartenders. There's no place like that's better that I know of.
Only second to OUR CUSTOMERS!.
As the owner of English Ivy's, i would never comment under the review sections in regards to the restaurant. However, i feel obligated to state the truth if someone blatantly lies in an attempt to hurt the restaurants image. English Ivy's has grown over the pasts 8 years into one of the nicest neighborhood restaurant/bars that downtown Indy has ever seen. The food is great, the atmoshphere is clean, beautiful and comfortable, the service is very good and the Customers...top notch.
I can tell you, the two fights that the reviewer mentioned, never happened. If in fact a fight were to break out, 911 would have been called immediately. If this person can produce a police report in regards to his alligations, i will not only recant this statement put place the report on display in the restaurant. I did look into this reviewers previous reviews and found that he had reviewed the 'SLIPPERY NOODLE" the SAME DAY as Ivy's and i guess we fared better as he gave them like 100 fffffffffff's. One other point i would like to make is that although i have never personally been in the "Slippery Noodle", I do know that we are two TOTALLY DIFFERENT establishments.
Finally i would like to say that our restaurant is a great place to gather and you and your friends should not only feel safe, but know you are safe. Come hungry (and/or thirsty) and with an open mind and you will experience the great diversity in our staff and customers that has made ENGLISH IVY'S the best place to be in INDY! thank you for your time, dean a. coleman
Unfriendly Atmosphere. The last few times I went to this place I witnessed two bar fights which was completely unexpected in such an atmosphere. I never thought of this as a dangerous establishment but I actually fear that next time something much worse could happen. It's pretty bad that you cannot even enjoy yourself in a neighborhood bar without being subjected to violence. I stongly discourage anyone from visiting this potentially dangerous establishment.
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