150 N Madison Ave, Greenwood, IN | Directions 4614239.616938 -86.111238
Sue is a miracle worker! I brought my wedding dress in to her today and when I tried it on, found out the manufacturer tagged wrong and was a size smaller than what I ordered. The store I bought it from would do nothing and my wedding is 2 moths away. Needless to say I was in tears. Sue told me not to worry, she could fix it. She told me to go get a new bra and come back. When I arrived back about an hour later, she had altered my dress enough that it now fit. Remind you that it was about 3 inches from zipping before she did we magic. It fit perfectly! I was in shock! She has done all of my dresses through out my life so it was a no brainer hat I would have her do my wedding dress. Now even more than before I am so thankful for sue and Main Street alterations! Without them I would be our searching for a new wedding dress!
I can see where people may think Sue is rude but in all honesty it is just who she is. If you at least talk to her and dont think she is below you she is actually funny. We stood there and talked a few minutes and she was joking around with me. I was there all of 15 minutes to get a pair of pants hemmed. She measured them for me and even went ahead and hemmed them while I was there. I have never been to a place that will do it same day! I will be going back again and will tell other people about her as well!
Love Sue!! – I have been to Sue numerous times and love the work she does! She is honest and gets alterations done quickly. Her prices are much better than large department stores and the quality of her work far surpasses others. David's Bridal tried to charge me 65 dollars for a bridesmaids dress alteration that was simple, and also said it would be pushing time only having four months to finish it. Sue charged me 40 dollars and will have it finished in a week! I highly suggest taking your business to her!
Rude, Rude, Rude - Never go there! – This place will never get my business again. We took my daughter's wedding dress to be altered and she kept making snide comments about how my daughter looked in the dress. This was suppose to be a happy time in her life and this woman almost made her cry. The only reason I didn't say anthing was my daughter asked me not to since we needed it done quickly. Trust me there are better places to go for alterations that are actually nice and the people act like they want your business. If she's been doing this since 1978 she sure hasn't learned much about how to treat her customers better.
LISTEN TO MY WORDS PEOPLE – This lady is awesome. She comes off as rude and abrupt, but I don't think she knows any better. After you talk to her a bit, she's FREAKING hilarious! I had my bridesmaid's dress hemmed there and it was pretty fantastic. Honestly though, don't be easily insulted, she really isn't trying to insult you, her english is just a little off. She's been doing this since 1978, so she definately knows what she is doing! Go here!
I will never go here again! – I am an 83 year-old disabled lady and was pleased to see a disabled parking spot in front of the store. But - there were at least 4 or 5 difficult steps to be negotiated before getting into the store. That said, I would never go back anyway. This was the rudest, most impolite proprietor I have ever tried to deal with. Granted - I had a difficult jacket that one person tried to fix and could not. Since I really love the jacket I thought I would try Main Street. But this person wouldn't even open it up to look at it. She scoffed at it and said she wouldn't touch it.. I most certainly will never go back to this place that treated me impolitely and unkindly.
RUDE – Horrible customer service. Go somewhere else.
Excellent!! – I took my wedding dress in for alterations today. I had read some bad reviews about the customer service here, but the reviews all stated that the work was good so I figured what the heck. Sue was friendly and patient. She is a honest and upfront person. The only reason I imagine someone writing a bad review is if they wanted someone to lie to them! Sue explained everything that she would be doing, and made sure I was in agreement. She worked fast and obviously knew what she was doing. I learned during our conversation that she has been in this business since 1978. I feel completely confident leaving my wedding dress with someone who has over 30 years experience.
Alterations Great, Attitude Horrible – The owner is very old school. She is abrupt and rude. Her work is great but her attitude horrible. I took two pair of pants in and they were in a target bag because I was in a hurry. When I picked up my altered pants she gave me a sarcastic grin and handed my pants to me crumbled up and tied in the bag. I didn't know I was being rude by bringing them in a bag. The attitude is so bossy and out of line. Like I said, they do good work. I just feel sorry for those who have to deal with such negativity, especially her family...can you imagine. I tried to be tolerant but don't go there anymore.
Bad customer service. The worst I've seen in a LONG time! – I called and asked for a quote on a pair of pants. I was given a $5-$10 quote. Awesome. I took the pants in, they told me $25. Ok, fine, but they rudely laughed at me (like I was crazy) when I told them what I had been quoted. They were very rude. They told me the pants were being priced as a dress. I told them I was not willing to pay $25 for the alteration, seeing how I only paid $24 for the pants in the first place! As I walked out I said I would take it to another place, and the 2 women got snippy with me saying that I would not be able to get it done for any less than that and last (and worst of all) the woman yelled "GOOD LUCK" very rudely at me when I was walking out. It was very petty and childish. Very surprising for small business owners. Wow! Can't believe that they can keep their business open when treating their potential customers like this! Not only did they lose my money today, but forever. And the old saying is true, I will tell anybody and everybody NEVER to go there. There are other alteration companies that may be the same price, but at least they are willing to treat their customers with respect. And I WILL go pay $25 for the alteration, but never at Main Street Alterations. I need to be treated like a human if you want my business. Thank you.
(PS. I also wouldn't have given the ONE star, that's too high. but I must give one for the review to post....)
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