Response from Manager. Shedding light on the F3 reviews: 6 Negative reviews by former members, 8 good reviews done by staff/f3 employees/family of staff, 3 positive reviews. Now you can make your own judgements Pros: Huge facility, great core staff Cons: Old equipment, leaking roof, questionable longevity under current ownership
We just had our son's birthday party here and it was a great experience. We had originally booked somewhere else and that place cancelled at the last minute putting us in a tight spot. I called and talked to Devon who explained the party package to me and we booked on the spot. The party was organized and the kids had a lot of fun. The rock wall was fun for the kids...and the adults. :) The worker assigned to the party, Jordan, was helpful and great with the kids. It was an overall great experience!
Think long and hard before dealing with this company!.
My wife and I joined FFF (Family, Fun and Fitness) approximately 3 years ago and when she lost her job shortly after joining I called and asked for our contract to be terminated because we were struggling financially and this would give us a little breathing room in our budget! I was totally shocked when I was told "NO" after several minutes of trying to plead my case with them they dropped my bill like $10.00 a month, I called back 3 months later and asked again and this time I was offered to have my account "froze “for 3 months but the 3 months would be tacked on at the end of my contract.
In December of 2011 my wife called in and told them we would be ending our membership in March they agreed and said just call in again in March and verify again and we will have you stop by and sign some papers, we called back in and we were told all was ok and stop by whenever we can and sign the necessary forms!
We were billed for April and I was told just last night we will be billed for May also because we have to sign a form and give them 30 notice that our membership is ending and that we will not be going month to month! Just to clarify we are no longer under contract and we still have to give them a written notice that we do not want our membership!
I stopped by last night (May 8, 2012) and asked to speak with the manager, when arrived at the desk he was very rude and arrogant and when I asked to speak to his boss I was told "I don’t have one" , I proceeded to ask him if he owned the place he said "No and you will not speak to him either"!
I forewarn everyone if you are thinking of doing business with this company beware! They claim to be a Christian Company but they sure don’t act like one! They don’t care about you but they sure care about your money!
The equipment is old, outdated, some of the machine doesn’t even work, it is extremely hot in there and they have no pool, they claim to have one but it only seats about a few adults and that is it (you cannot swim laps just sit and soak).
Child care is below par for what they charge you for. They do have a great play area but many times I found my kids dirty and no one really looking after them and even though you have a membership and pay for your kids to go there you cannot take your kids and leave, if you do it is an additional amount!
I was shocked after joining to see and hear about all these additional fees they like to tack on. Please think twice about dealing with this place, if you are like most I know they will burn you and they don’t care!
Ps.... If I could give a negative star rating I surely would have! Very disatisfied! If you notice a large majority of the "Postiive 5 star ratings are from employees of the gym! Not suprising!
Wonderful Gym & Great for Kids!!!. I love this gym and so does my child. This is one place we both enjoy going. My favorite areas of the gym besides the kid's area is the cycle room & GameReady. Mike B is an awesome personal trainer and the rest of the staff is nothing but kind and professional.
PERFECT GYM FOR MR PERFECT.
ALL JOKING ASIDE, I LOVE THIS PLACE. THEY HAVE EVERYTHING. I ESPECIALLY LIKE THE HAMMER STRENGTH EQUIPMENT. MOST GYMS TODAY HAVE USELESS (EVEN THOUGH THEY ARE PRETTY) CABLE MACHINES FOR EVERYTHING. THERE IS SOMETHING REWARDING ABOUT MOVING WEIGHT ON HAMMER STRENGTH MACHINES SINCE THEY AREN'T ON CABLES.
I'VE NEVER TAKEN CLASS, BUT THEY SEEM TO BE VERY POPULAR. I BET THE ONE THAT MEETS ON TUESDAY NIGHTS HAS LIKE 50+ PEOPLE IN CLASS EVERY WEEK.
LIFE LESSON: DON'T DINK AROUND WITH SMALL OR NEW GYMS JUST BECAUSE YOUR MOM LIKES HOW NICE THEY LOOK. GO TO A REAL GUY WITH REAL PEOPLE THAT ACTUALLY REMEMBER YOUR NAME AND REMEMBER WHAT YOU LIKE- THEY ALWAYS HAVE A MUSCLE MILK WAITING FOR ME AT THE END OF MY WORKOUT. THANKS GUYS!!
wow what a gym. i've been a caridnal member for 2 years and thought i was in good shape. my friend told me about her membership to family fun's special workout area called gameready. that place is freaking crazy!!!!!at first i thought it was goign to be lame since there were a lot of old people in there, but it is no joke. the jacobs ladder kicked my butt. i haven't been able to get sore from working out in a long time and it feels great!!!!!! too bad i missed out on this for a year
I'd rather drive 15 minutes further to go to another gym!.
I plan on NEVER stepping foot into this fitness center again! I made the mistake of signing a three year contract with them and realized too late how old and crappy their equipment is compared to other gyms. The treadmills were in horrible condition the entire time I belonged there (constantly breaking down) and the gym felt like 100 degrees while working out. The rest of the equipment is very old as well compared to other gyms. To make matters worse, the owners decided to buy new equipment and put it in a different part of the gym yet they kept the old crappy equipment. If I wanted to use the new equipment I had to pay an even higher price than what I was already paying.
To top it all off, this past February I tore my ACL and needed a gym with a real lap pool and not a watering hole like FFF has. I went into FFF to stop my membership and they said they'd freeze it for six months instead so that if I wanted to come back during those six months I'd not have a price increase. I didn't realize that that meant they'd start charging me again after those six months were up with no warning! Sure enough six months later they started taking $48 out of my account again with no warning at all. Because their withdrawels don't say "Family Fun and Fitness" and instead say " ASFInternational PAYMENT " I didn't catch it right away. When I called FFF and told them that I didn't realize that they were withdrawing my money again and that I hadn't even stepped into their facility in nine months, they refused to refund even one months worth. Thanks to their horrible customer service and old equipment, I am now a lifelong member of LA Fitness!
Biggest and best choices.
So this place is a bit further of a drive than what I am use to, but the club quickly makes up for it. Not only is this place HUGE (even though it doesn't look like much on the outside) it is packed full of equipment. They have the most cardio and weights I have ever seen under one roof!!!
I haven't been to a class yet, but I hear they are great. It just so happens that they added more this week so I might try one out and let you know how it goes. I am also ready to learn more about their Game Ready area to see what all the rave is about.
I am happy that I won't have to fight the new years crowd in a crowded gym this year!!!!!
Love the Freemotion Treadmills & Jacob's Ladders.
As an avid runner, treadmills are vital in my workout when its cold and rainy. Family fun and fitness has 4 Freemotion treadmills. These are top notch and go a long way in saving my knees and back when I run since they have a suspension platform.
Family fun and fitness also has an incredible machine called the JACOB'S LADDER!! That thing is brutal, but in a good way. I am a mini-marathon distance runner and that thing kicked my butt after 12 mins.
They have lots of stuff there, kind of wish I would have been a memebr when the kids were younger (all college now) since they have so much stuff. Live and learn.
Really surprised to see the positive reviews. Devon, Martha, Anna and Nicki are FFF employees reviewing their employer, how odd.
New management is an improvement, previous management just couldn't get much worse. Very small improvements since new management took over. Painted some walls, cleaned up the pool so you can now see the bottom and put new belts on 4 treadmills, the only treadmills in the place that are not worn out JUNK.
Previous management made poor decisions and spent over $300,000 for some new equipments. BUT, in order for long-term members to use that equipment, they had to pay to get in the "gym within the gym," all the while, the other equipment was not upgraded nor maintained. A previous reviewer was so happy that mgmt replaced 4 treadmill belts and bought some new pins. How low can expectations get.
In all fairness, Kathy and Mike are excellent trainers and the spinroom is equiped with top-quality spin bikes.
Management is unwilling to spend the money necessary to bring the gym up to reasonable standards because previous mgmt wasted all the money building the new gym within a gym. All cardio equipment is old, hotel workout room quality and worn out. Sometimes it sets inoperable for 6 months.
I have been a member for several years, but I will be moving on, the future does not look good for FFF.
Another problem is the gym is closed on Sunday, but the rates do not reflect a 6-day operation.
Before signing any documents at this place I recommend talking with current members. There is a lot of talk about the poorly maintained equipment that has not been upgraded for several years and the new "gym within a gym" is really a sore subject.
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