I took two pieces of jewelry to sell.
They briefly examined the jewelry (not with great detail) then offered me less than 10% of the appraised value. When asked for the reason, I was told it was business; they sited the "setting" as the reason for the minimal offer. In short, the setting can be changed; the value is in the stones. I had a far better experience and approximately 90% of the appraisal value elsewhere.
A great store to purchase jewelry from!!!.
My fiance and I have been shopping Indy for my engagement ring for almost a year. My friend told me about Jewelry Gallery (she purchased diamond stud earrings). She had a happy experience with this store. And so did we. We found they had the best price and they were the only store that would offer to set the diamond and size my new ring within two hours after the purchase! The long search for a ring happily ended at the Jewelry Gallery :)
We got a great deal on my gorgeous (!!!) engagement ring and found the store where we will buy all our jewelry from now on.
Bottom line: YES, I would highly recommend this store to everyone!
May be a good store, but I won't be back.
My experience at Jewelry Gallery today may not have been the typical customer service experience based on the fact that it is two weeks until Christmas, but it still was enough for me to not go back to the store, nor recommend it to others. The store was highly recommended to me by someone who had recently gotten her engagement ring appraised there. The ring had been purchased elsewhere, and she had a couple bad experiences with 'snooty' salespeople at other jewelry stores before stopping in at Jewelry Gallery. She talked up the customer service, estate jewelry collection (which I am into), and said that it was $35 for a 15 minute appraisal. I have had a couple bad experiences myself with other jewelry stores and was looking for a new one...my first needs were to get my engagement ring appraised and eventually get the setting changed (not an immediate need since I only wear my wedding band on a daily basis). Anyway, I live nearly an hour away, but figured it was worth the drive if the place was that great. There is one customer in the store when I get there, which the saleswoman is occupied with, so I start looking at the estate jewelry in the meantime. Soon after, a gentleman comes from the back to help me, and when I ask about getting my ring appraised, he informs me that he is too busy...it's their busiest month and that I should come back after Christmas. The saleswoman agreed that it was just couldn't be done. I was just shocked...and was still upset all the way home. I'm sure if I had been making a larger purchase that day, they would have been okay spending 15 minutes on me. Based on the owner's comment stating that their business has been increasing 30% a year for the last few years, they're already doing okay without me and I'd be better off giving my business to a store that will appreciate it...
You can order something here if you dont see it on the floor since store is small with a smaller inventory. Just ask Jason and he will do his best to see if he can order or re-produce a piece.