Terrible Customer Service - Avoid At All Costs!.
Planning a wedding is hard enough without having to deal with this laughable excuse for a bridal shop. I have dealt with people inviting whoever they want to our wedding, girls mad about not being in the wedding party...I'm even planning a wedding from across the country... but having to deal with David's Bridal is by far the WORST part of the wedding planning process.
I have bridesmaids all across the country, and despite the horrible reputation of David's Bridal- I thought it would be the easiest way for all 7 of my girls to get their dresses. I purchased my dress at a boutique shop... I wouldn't have even entertained the idea of buying a wedding gown from these people.
So... we were told that we should purchase our dresses at least 6 months in advance (in case they become discontinued). We listened...and purchased late November.
My maid of honor has recently found out that she is pregnant, and we are within 6 weeks of the wedding. She contacted David's Bridal in Castleton and was told "sorry, we don't do exchanges". I called right after that and was told that she didn't have the authority to make such a decision, and I would need to talk with a manager. She also said that she had taken down my MOH's contact information and their assistant manager, Rebecca, would contact us later in the day. Four days later...no phone call. I called that day and talked to Rebecca, Assistant Manager. She told me that she would need to have alterations look at the dress to examine it's condition before authorizing an exchange, but she couldn't authorize an exhange over the phone. Meanwhile, the store manager, Michelle, was talking into her ear saying that there was probably no way that they would make an exchange since it had been so long. I asked what the difference was if the dress was unworn, kept in plastic, and in the same condition as when it left her store. She sounded dumbfounded... she replied that it had just been a long time. Translation: She does not have a valid excuse to give me such a ridiculous answer. I told her that I would have my MOH bring the dress into the store and they could look at it, and that I would contact their corporate office to discuss this matter if they did not authorize an exchange. She said that was fine and gave me the contact information for their corporate office. Today, my MOH contacted the store and was told that she didn't even need to bring the dress in, and there was not way they would let her exchange the dress.
I plan to write this review on EVERY wedding board and review site I can find in hopes of preventing another bride from making the same mistake that I did.
I understand that David's Bridal operates under a "no returns" policy, but it is bad business to operate as they ladies are. A pregnant bridesmaid with an unaltered, unworn dress is a special circumstance, and David's Bridal response toward us is unforgivable and unacceptable.
I have read on some message boards many situations regarding David's Bridal where they did allow a pregnant bridesmaid to exchange a dress, so perhaps I should only direct this review toward the Castleton location.
Better Than I Expected. I had heard some horror stories about shopping at David's Bridal but decided to give it a try. I made an appointment for a Friday evening for myself (the bride) and my sister (the matron of honor). We ended up going back the next day with my fiance to finally pick out a dress. The store was very VERY busy - lots of brides but also lots of prom dress shoppers. Our consultant was more attentive on our second visit, but we were her only appointment at that time. I would suggest going on a weekday if at all possible - that way you can get the full attention of your consultant and won't have 20 high schoolers running around in prom dresses. Our consultant was very friendly and had a good sense of humor. I know they work on commission, but she did not pressure me at all to buy anything. I ended up buying a dress that I absolutely love, along with the undergarments that they sell just because it made the dress lay so nicely...It is not a small-boutique experience, but it also isn't as bad as many people say it is - at least in my experience.
Wedding dress hunting ground for real-world brides on a budget. Princesses need not apply..
A chic, sleek boutique, it's not. But those willing to look carefully will likely find a big-time bargain. The staff is helpful and knows the merchandise but doesn't provide extensive one-on-one attention or advice. Stores (particularly on weekends) can be swamped with brides-to-be. David's specializes in beaded satin A-lines and simple lace sheaths that just hit the $500 mark. Most labels are tasteful but of medium-quality: Gloria Vanderbilt, Lady Eleanor, Oleg Cassini and the likes.
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