I've used them for 5 yrs....
I just read the review by Tom Carlton. Although I don't know him, I would venture to say there are 2 sides to every story. I have used SMS for 5 yrs. and have had many colleagues & clients who have used them over the years, from $125,000 homes to $1,000,000+ homes. They have given SMS rave reviews. If you look on Angie's List there are over 100 reports and their rating is an "A" plus they always win the super service award.
Tom ... they have a warehouse, like other van lines. None of them allow you to be unaccompanied for obvious reasons. And, they all charge a warehouse handling fee. They have to pull your vault down, which could be several stories high, and unload your contents. It's not a 5 minute process.
I think if you check around, you will find that everyone has a minimum and there is a travel time charge. Plus, when they vault your shipment, your belongings must be pad wrapped and then loaded into a secured vault. Again, more than a 5 min. process..
I have been in the Real Estate Industry for 17 years and they are by far the best moving company I have worked with and I would recommend them to anyone in need of a residential or commercial moving company. They are experienced, professional, hard working and pleasant.
go with someone else.
Moving: I was quoted a particular price and after moving - the price raised $100 to $350. Let me say that they showed up 1 hour late, everything was already boxed and in the gargage (no moving furniture - nothing inside the house). They put everything in truck in less than an hour and charged a miss-quoted $350.
Storage: Again I was quoted at $30/month and at the time of payment they stated that the price was $50/month. There is no access to your things - which was not explained. When I wanted to remove my things I was told it would be $75/hour with a 2 hour minimum. When I requested to pick my things up myself - then it was a "$150 warehouse handling fee."
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