What a great place!!. Reading the two comments below is not at all the expierence I get from tanning at The Tan Company. The staff is always pleasant and knows me by name. Yes they have a membership (which I have been a member for 7 years now) but they throughly will go over it with you and have seen some staff take extra time explaining it so there is no confusion! Aswell as you can get a copy of the agreement which again explains everything to a "T". I pay 24.88/month and can tan once a day in a 20 min bed not additional cost. So The reviews below just sound like they are a little upset, confused, and didn't ask enought questions before joining this establishment. I love The Tan Company and would not go any where else :) Great customer service great knowledge great expierence!!
Bad customer service and EXTREMELY high prices.
I have been tanning for about twelve years now....and The Tan Co. is by far the worst place I have had the displeasure of tanning at. I tanned there last night and they were incredibly dead....I walked in and waited around 3-4 minutes for anyone to help me. When an employee finally did wait on me, I felt as if I was unwelcome there.
As the last reviewer stated, BEWARE OF HIDDEN COSTS! You have to pay around $25 a MONTH just to be a member there. Then you have to pay each time you tan. If you cancel your "membership" and want to rejoin later...they can charge you some sort of fee for re-joining up to $99! I was VERY hesitant about joining due to the incredibly high prices. The salesperson that signed me up convinced me to give it a try. She informed me after the first month if I don't want to stay a member I can cancel...but I must do so by the first of the month (even though your credit card is automatically auto-renewed on the 15th of every month.) I signed up on March 16. I went in last night, March 31 to cancel my membership after my initial 30 days and they told me I could not do that. They told me your account is frozen for the first 30 days and you can not make any changes to it. So, after my account "unfreezes" on April 16 then I can cancel my membership...BUT it will charge my card. So, the 30 day minimum membership is actually a 60 day membership....whether you like it or not.
I talked to the manager last night and she was very rude. She told me this is how it is and basically there is nothing I can do about it. I asked for her managers name and she said she could not give that information out. I was told she would pass my information along and I might hear from someone in a few days.
Not only will they lose my business, I also have a few friends who tan there as well...and they will be canceling their membership as well.
AVOID THIS PLACE AT ALL COSTS!!
Terrible Customer Experience -- Beware of Their Membership Rules.
With as much money as they must spend on advertising just to get people to walk in their door and pay money for their services, it's amazing to me that they will treat customers as poorly as they do. Beware of their membership rules; they carry penalties that you may not realize. If you do not cancel in just the right way, you will be penalized the next time you attempt to patronize their establishment -- a practice that works against the very advertising dollars they believe they are "investing."
This is what happened. A customer had been away for 6-8 months and decided to return and was then humiliated by the clerk for not having cancelled her membership properly. Before the customer could spend money with The Tan. Co. again, she would have to pay a penalty of approximately $25. Once paid, she may then give them more money by using their tanning facility. Why would the customer do this, particularly when there's a tanning company on every corner?
If great customer service were the goal, the experience might instead go like this: Customer has been away for 6-8 months and decides to return. Clerk says, "Oh, Ms. Smith, we're so glad you came back to see us as I see you haven't been here for a while. Let me tell you about some new products and services we have developed that you may really enjoy. And, we'd like to offer you this $5 coupon off your next visit as our thank you for choosing The Tan Co once again. We know you have a lot of choices and we're so glad you chose us. We look forward to serving you."
Recommended reading for The Tan Co. owners and management: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life by T. Scott Gross.
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