Villa Inn Restaurant & Spa

Owner is worst person I've ever met!. This Inn, Restaurant, and Spa is such a wonderful place. It's a shame the owner is a no good, lieing, rude, heartless, cold women. I used to work for her and as I loved what I did there, she treated me and everyone else as if we were dirt under her shoes. We always had to work on her and her family for free..even if we had an appointment, she would change it to someone else. Not only did she not TIP for her FREE service, she wouldnt even say thank you. She would make us work when ever it was convenient for her and what ever pay she would feel like giving that day. Multiple times she has yelled at me and threatened me. The worst is she treats her parents, employees, and customers all the same. Once again, I loved my job, but HATED JENEANE LIFE. My stomach turns everytime I hear that name!!…

Avoid this spa with poor customer service and policies. While the Villa is a beautiful location, I have never been so perturbed and amazed by poor customer service and unfriendly policies. Two weeks ago, I went for a spa package given to me by my husband for our anniversary. At the time, the cosmetologist burnt the skin off my face while waxing it. After dropping over $400 between products and services, I decided (against my initial hesitation) to try the really interesting sounding no chip manicure. Unfortunately, we had a significantly larger storm in Indianapolis than predicted and I tried to cancel my appointment about 50 minutes prior. Their policy is without a full 24 hours notice or a travel advisory, they charge you the full fee. The owner was rude, didn't care about the fact that her cosmetologist burnt my face two weeks, or the fact that just spent money. Ms. Life, good luck maintaining long term clients, within two minutes of a facebook posting that your policies were poor, two of my friends commented that they to had stopped patronizing your spa for the same reasons. Off to the Better Business Bureau next. In the meantime, Ms. Life might want to get an MBA and look at the long term value of repeat business versus a one time fee.…